Privacy Policy

We collect only the information necessary to provide and improve our services:

• Account Information: Name, email address, phone number, billing address, and other details provided during registration.
• Service Data: Information related to your hosting services, domain registrations, and account activity.
• Support Communications: Messages, tickets, and attachments submitted through our support system.
• Payment Information: We do not store credit card details. Payment processing is handled by secure third-party processors.
• Technical Data: IP addresses, browser information, and usage logs for security and service improvement purposes.

We use collected information to:

• Provide, maintain, and improve our hosting and domain services.
• Process payments and manage your account.
• Respond to support requests and communicate about your services.
• Send important service updates, invoices, and renewal notices.
• Detect and prevent fraud, abuse, and security threats.
• Comply with legal obligations and enforce our Terms of Service.
• Send marketing communications (you may opt out at any time).

We do not sell your personal information. We may share information only in these circumstances:

• Service Providers: With trusted third parties who assist in payment processing, email delivery, and technical support, under strict confidentiality agreements.
• Legal Requirements: When required by law, court orders, or government requests, including to comply with Nepali regulations.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
• Protection of Rights: To protect the rights, property, or safety of BabalCloud, our users, or others.
• With Your Consent: When you explicitly authorize us to share specific information.

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. After account termination, we may retain certain information as required by law or for legitimate business purposes.

You have the right to:

• Access and review your personal information.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information (subject to legal and contractual obligations).
• Opt out of marketing communications.
• Request a copy of your data in a portable format.

To exercise these rights, contact us at support@babalcloud.com or create a support ticket through your account.

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings, though this may affect service functionality.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

Your information may be processed and stored outside of Nepal. By using our services, you consent to the transfer of your information to facilities that may be located in different countries, where data protection laws may differ.

We may update this Privacy Policy periodically. Material changes will be notified through our website or via email. Continued use of our services after changes constitutes acceptance of the updated Policy. If you disagree with changes, you may terminate your services.

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

Email: support@babalcloud.com
Company: BabalCloud Pvt. Ltd.